At Curated Energies, it's our intention is to create a safe, respectful and supportive space where every client feels welcomed, heard and cared for.

These guidelines help create a positive experience for everyone and allow me to provide the highest level of care while respecting each individual client's needs, the integrity of the practice and the wellbeing of the wider Curated Energies community.

By booking a session with Curated Energies, you acknowledge and agree to the following policies.

Your appointment time is reserved specifically for you.

A minimum of 24 hours' notice is required to cancel or reschedule an appointment.

Appointments cancelled or rescheduled within 24 hours of the scheduled appointment time are unable to be moved and the full session fee remains payable.

As a small business, late cancellations impact my ability to offer that appointment time to another client. This policy allows me to honour my commitment to all clients while supporting the sustainability of my practice.

If you need to reschedule, I am always happy to assist where sufficient notice has been provided.

Payment is required at the time of booking unless otherwise arranged.

Your appointment is confirmed once payment has been received. If payment is not received within the required timeframe, I reserve the right to release the appointment time to another client.

Curated Energies does not offer refunds for services that have been booked or provided.

Where possible, I am happy to assist with rescheduling appointments when the required notice period has been provided.

Any outstanding balances must be settled before future appointments can be booked.

Please arrive on time for your appointment to allow yourself space to settle before your session begins.

Please attend your appointment in a suitable state to participate safely. Clients must not attend while under the influence of alcohol or recreational drugs.

If I believe that you are unable to safely participate in your session, I may need to postpone or discontinue the appointment. In this circumstance, the session may be treated as a late cancellation.

To support a comfortable experience for yourself and future clients, please consider the following:

• Wear comfortable clothing suitable for your session.
• Avoid wearing strong perfumes, colognes, essential oils or heavily fragranced body products.
• Arrive with good personal hygiene and clean clothing.
• If you have exercised immediately before your appointment, please shower or freshen up where possible.

Many people are sensitive to fragrances, and strong scents can linger within the treatment environment and impact the comfort of other clients.

Where hygiene or strong odours significantly impact the treatment environment or the comfort and safety of the practitioner, I may need to shorten, reschedule or decline the appointment.

Please arrive on time for your appointment.

If you arrive late, your session may need to be shortened to ensure the next client's appointment is not impacted. The full session fee remains payable.

If you are more than 15 minutes late, I reserve the right to consider this a cancellation and the session may not proceed.

To provide the safest and most supportive experience, it is important that all information provided in your booking forms and consultations is accurate and complete.

Please provide details regarding:

• your health history
• current medications
• injuries or physical concerns
• medical conditions
• mental health considerations
• any other information that may impact your session

If anything changes after completing your intake form, please let me know before your appointment begins.

This information allows me to tailor your session appropriately and determine whether any modifications, additional support or referrals may be beneficial.

Failure to provide relevant information may affect the suitability and safety of your session.

Curated Energies provides complementary holistic therapies designed to support wellbeing, self-awareness and nervous system regulation.

Some health conditions may require adjustments to treatment or consultation with your medical or healthcare provider prior to commencing.

I reserve the right to modify, postpone or decline treatment where I believe this is the safest and most supportive option for you.

If you are currently receiving treatment for significant health concerns, chronic illness or mental health concerns, I encourage you to continue working alongside your qualified healthcare professionals.

Every person's experience with complementary therapies is unique.

Sessions at Curated Energies are tailored to your individual needs, goals, health history and what presents during your appointment. No two sessions are the same.

While many clients experience benefits such as increased relaxation, awareness, emotional clarity, connection with their body or a greater sense of calm, individual responses vary and specific outcomes cannot be guaranteed.

Your session is intended to support your wellbeing and personal awareness and should be viewed as part of a broader approach to health.

Your comfort, choice and consent are central to every session.

You are always welcome to:

• ask questions
• communicate your needs
• request adjustments
• pause or stop your session at any time

You are in control of your experience, and I will always work within your comfort level.

Some sessions may involve gentle physical contact where appropriate and with your consent.

The nature of any physical contact will always be explained before it occurs.

If you prefer a session without physical contact, please communicate this before or during your appointment. Your preferences will always be respected.

Curated Energies is committed to creating a welcoming, inclusive and respectful environment for every client.

Everyone is treated with dignity, compassion and without judgement.

Discrimination, harassment, intimidation, threatening behaviour or abusive language towards myself or others is not aligned with the values of Curated Energies and will not be accepted.

If this occurs, I may end the session immediately and decline future bookings.

Curated Energies welcomes children and young people where treatment is considered appropriate.

Clients under the age of 18 must have consent provided by a parent or legal guardian prior to treatment.

A parent or legal guardian must remain available throughout the appointment and be present where required or agreed upon.

Sessions with children are always adapted to their age, comfort and individual needs. If at any time treatment is considered unsuitable or a child does not wish to continue, the session will be paused or concluded.

Curated Energies provides complementary holistic therapies and does not diagnose, treat, cure or prevent medical or psychological conditions.

Sessions are not a replacement for medical advice, diagnosis or treatment from a qualified healthcare professional.

Where appropriate, I may recommend seeking additional support from your General Practitioner, psychologist, psychiatrist or another suitably qualified healthcare provider.

I may also recommend complementary practitioners when I believe additional support may benefit your wellbeing.

Your privacy is respected at all times.

Personal information collected through booking forms, health history forms and consultations is handled confidentially and managed in accordance with the Australian Privacy Principles under the Privacy Act 1988.

Information is collected for the purpose of providing safe and appropriate care and will not be shared with third parties without your consent unless required or authorised by law.

To protect the privacy of all clients and maintain a safe treatment environment, photography, video recording or audio recording is not permitted during sessions unless mutually agreed beforehand.

From time to time, I may request permission to capture photographs or videos for educational or marketing purposes. Written consent will always be obtained before sharing any identifiable images or recordings.

You are never required to provide consent.

I value connection and support; however, appointments are the appropriate space for personalised therapeutic guidance.

Messages outside appointments are intended for scheduling, administrative questions and brief communication only.

Personal processing, guidance or support is best explored within a booked session where dedicated time and care can be provided.

The relationship between practitioner and client is a professional therapeutic relationship.

I am committed to maintaining clear and respectful boundaries that support a safe, supportive and beneficial experience for every client.

Your body may continue to integrate and respond after your appointment.

Some clients notice changes immediately, while others experience shifts gradually over the following days.

I encourage you to honour your body after your session by allowing space for rest, hydration, gentle movement and reflection where possible.

If you have concerns following your session, please reach out. For concerns relating to your physical or mental health, please seek guidance from an appropriate healthcare professional.

By booking and attending an appointment with Curated Energies, you acknowledge that:

• You have provided accurate and complete information to the best of your knowledge.
• You understand that Curated Energies provides complementary holistic therapies.
• You understand that individual responses and outcomes vary.
• You understand that sessions are not a replacement for medical or psychological care.
• You agree to inform me of any changes to your health or circumstances.
• You agree to the booking, cancellation, payment and practice policies outlined above.

Thank you for choosing Curated Energies. I appreciate your trust and look forward to supporting you in a safe, respectful and professional environment.